Become the business everyone is recommending, because you are

Creating Exceptional Customer Experiences

Join the world’s best loved businesses that people can’t stop talking about.

Become the business everyone is recommending, because you are

Creating Exceptional Customer Experiences

Join the world’s best loved businesses that people can’t stop talking about.

Are You Losing Customers In Your Business?

Are Your Customers Spending Less Money With You?

Negative reviews and comments are no fun!

Customers want to feel valued every single time!

DISCOVER HOW I CAN HELP

GET FINDING GOLD DUST NOW!

#1 Best Seller in Customer Service 
#1 Best Seller in Public Relations
#1 Best Seller in Secretarial and Office Skills

Whether you work as a customer service operative, you lead customer-facing teams or you’re running your own business, this book is for you.
There is ‘Gold Dust’ in every single conversation you have with a customer, as long as you know where to look, and Gavin can help you find it.

What are people saying about the book?

CUSTOMER SERVICE GOLD DUST PODCAST

Listen to people who are passionate about creating exceptional Customer Experiences and find out more about their journey, insights, challenges and current focus in an ever changing customer service landscape.

What are people saying about the podcast?

You invest heavily in getting new customers, but spend far less on keeping them.

How would it feel to walk into your organisation and sense a great feeling of culture? 

Let me help your teams become a champion at customer service.

FREE DOWNLOAD

10 Top Customer Service Tips

on how to create exceptional customer experiences in your business, and create raving fans

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